How it works

Cloud Backup South Africa – How our service works

Our primary cloud backup solution is powered at the core by industry-leading CrashPlan PROe software, hosted locally in one of South Africa’s premier tier 1 Internet Service Providers in a Johannesburg datacentre. Featuring redundant and resilient connectivity, power and cooling, in a secure facility with biometrically controlled access ensures the ultimate security of your data. We are also the approved CrashPlan reseller partners in South Africa.

We offer a cost effective and affordable service using enterprise-class hardware, configured to offer resilience, speed and security. We help you comply with the Protection of Personal Information Bill (POPI) by making sure that your data does not leave South Africa, and is all backed up and stored locally.

The service offers real-time install-and-forget contiguous data protection, client-server security and data encryption.

    • Powered by industry-leading software
    • 128bit AES TLS security and 448bit blowfish encryption is enabled by default – you can optionally also add an encryption password requirement for restores which is only ever stored at the client-side – either way your data is 100% secure and the backup archives are tamper-proof
    • Stored on our enterprise-level hardware and redundant storage in a datacentre with full fireproofing, power resilience, and biometric security
    • Fully automated – upon creating your account, you download and install a backup agent, choose what to back-up and it silently works in the background whether you are logged on or not
    • Windows, Mac and Linux are all supported
    • Completely local to South Africa – data never leaves the country
    • Ability to perform an initial backup to and a manual data load from an external device for larger initial backup sets to save time and bandwidth
    • In the event of a restore being required, rather than restore over the internet, for added speed we are able to restore directly to your own device, if required

Plus we offer a no-obligation 30 day free trial account. You can sign up for this here – backup as much as you need and when we bill you a week before the end of your free trial you need only pay if you decide to continue with the service.

Long Term Fixed Backup Archive

Our archive only service also offers a long-term overseas archive storage facility for companies who have no legal obligation to store data locally in South Africa. This is kept in fully redundant, guaranteed datastores provided by Amazon.

Support

Our support hours are 08:00 to 16:00 Monday to Friday, South African time. Outside of these hours, support can be requested but may not be attended to until the following business day.

In the event of an urgent or critical recovery being required where our support staff must perform a manual restore, there is a R1000 fixed fee. You may provide us with a device, external hard drive, or USB stick as appropriate or request that we source all hardware and bill you accordingly.

To obtain assistance, please send an email to support@cloud-backup.co.za. You will receive an automated ticket number by reply, and a member of our team will respond to you as soon as the ticket is assigned.

About Us

Cloud Backup Solutions is a service offering of MG IT Solutions. For more information about our company, please visit our website www.mgitsol.com