Tag Archives: recovery

Introducing Enterprise Backup

Having been offering backup services to our customers for more than six years now, we realised the need to expand our portfolio and be able to offer more than just device backup.

Our customers asked, and we’ve delivered. Since December 2018 we have been working on a number of proof-of-concept environments, evaluating different software solutions, creating and tearing down systems.

Introducing Enterprise Backup. We’re both pleased and proud to announce that our new service soft-launched with our most high-profile customers, and went publicly live at the beginning of June 2019.

The entire solution utilises Acronis Cyber Infrastructure and features 100% web-based management so after the backup agent is installed it can be managed remotely from or for the customer devices.

We have built our own fully host-level failure redundant, self-healing and multi-server resilient cluster here in South Africa. We’ve even tested the solution by physically turning off servers within the cluster in the middle of backup and restore, with no impact to the functionality.

It offers the following types of backups:

– Server backup – file/folder, disk/volume, entire machine, and system state – supported on Windows, Mac and Linux.
– MSSQL Server
– Office 365 and G-Suite Mailboxes
– MS Exchange Server
– MS Active Directory
– Mobile devices
– VMware ESXi, Hyper-V, Virtuozzo (application-aware VMware ESXi
virtual machine backups too)

With restores offering:

– Recovery to another machine in the same account
– Download files from the web console
– Download an ISO image of an entire machine for use with bootable USB

It even offers anti-crypto-mining and ransomware active protection.

Existing customers will be contacted with a migration plan if they are running servers in our Cloud Backup Solutions environment. Otherwise, there is no need to move. The Cloud Backup Solutions offering is perfect for device endpoints that require essential backup and restore functionality.

Enterprise Backup will focus more on servers and applications as outlined above.

Pricing is similarly structured, and as always we offer a 30-day no-obligation free trial.

Visit our new website www.enterprisebackup.co.za and sign up today.

Cloud Backup Solutions – Insurance for your data – increased redundancy

At Cloud Backup Solutions we are continually monitoring and analysing our environment to ensure it is running at peak performance for our customers. This includes, but is not limited to: capacity management, space management, server, security and software upgrades, ultimately resulting in our overall ability to provide our customers with the most effective and available service possible.

We believe the most key aspect of this is also one of the most important reasons for our customers to be backing up in the first place: the ability to recover data in the event of loss, failure, corruption or virus/malware/ransomware infection.

Further to recent improvements made to our platform, we are pleased to share that in addition to our ever-increasing spare storage capacity across the board, we now also take 6-hourly snapshots of encrypted customer archives for secure offsite storage (backups of your backups!) every single day. This secondary “safety net” is to ensure that should there ever be a problem with the Cloud Backup storage nodes or the data stored upon them, we are also able to recover from a different datacentre at a different location to alternate or replacement servers.

This may be a first, certainly in South Africa. As a result, we continue to believe that we offer one of, if not the best Cloud Backup service offering in South Africa.

Many other companies may only offer daily or weekly snapshots, and only then perform full and incremental backups. It’s important to note that our service detects changes in real-time, with new files or folders, or changed blocks, encrypted locally and then transmitted securely within a 15-minute window.

We also pride ourselves in offering superior levels of customer service, that includes remote assistance via our enterprise TeamViewer license.

We offer a 30-day, no-obligation free trial, with emailed reminders before the end of your trial giving you the option to continue or cancel so there are no unexpected invoices. You can also cancel an active account at any time; our contracts are month-to-month.

Cloud Backup Solutions – Moving into 2018 and beyond

Happy New Year to our existing and prospective customers.

Moving into 2018, let’s jump straight into the good news we have to share:

* Our pricing structure remains the same – we have no price increases planned for this year*

* Our distributor/reseller program has been revamped, with entry-level bronze distributor discounts increased to 20%, providing our partners with greater incentives to sell our product to their own markets and customers

* Distributor discount tiers have also been increased, to 25% for our silver level partners, and 30% discount for gold level

* Standard customer accounts attract a case-by-case approved discount after backing up 500Gb or more.

2017 saw the official discontinuation of CrashPlan for Home by Code42, with a renewed focus on their business and enterprise markets. We are excited by the changes to the Code42 organisation and the future potential of the CrashPlan Enterprise Platform; as far as we know, we are the only company to offer this specifically in South Africa with local data centres and storage, resulting in documentable POPI compliance for our customers. TeamViewer also retired their AirBackup offering.  Both of these changes have worked in our favour and that of our distributors, and we were glad to assist a number of customers looking for new (and improved) backup services.

We operate in what has historically been a tough market to crack with lots of other companies not making the cut, but we feel both confident and proud as we enter our 5th year of trading that we have hundreds of satisfied customers that have been saved from potential disaster by being able to recover their backed-up data securely, quickly, and locally in South Africa.

In one example, a small business experienced their worst nightmare – every single laptop and server stolen from their premises following an obviously detailed and planned burglary that bypassed all physical security measures and an actively monitored alarm. We were able to assist our customer to recover their data from the previous data, back on to replacement hardware the very same day the hardware was purchased. Without Cloud Backup Solutions, they advised that the nature of the data we securely store for them, had they been unable to restore it, probably would have resulted in their business being forced to cease trading.

Cloud Backup Solutions is a tried and trusted solution offering resilience, redundancy and excellent levels of friendly, knowledgeable support – suitable for home users to small business, all the way up to enterprise-level.

We are proud to be trusted by our most notable and reputable organisations such as:

* Mazars

* University of Pretoria

* Torga Optical

* IT Resources

* Snow Consultants

Plus a vast multitude of IT companies, accountants, lawyers, dentists, doctors, architects, game farms, and many small business owners.

We should mention the latest vulnerability called Meltdown and Spectre. We would like to reassure our customers that we have already addressed this – actually, we didn’t even need to take any initial actions or be reactive to the announcement. Our cloud servers and storage nodes make use of “live” kernel patching technology; just another proactive step we have taken to ensure our environment is as protected as it can be. Your data is stored resiliently and redundantly, so as long as your backup set (chosen files/folders for backup) is up to date and accurate, your data is securely stored in multiple Cloud Backup Solutions environments ready for when you need to access it. Now is a good time to review your backup selection!

Finally, we plan to upgrade the environment to the latest version, introducing yet more new and improved functionality, over the next month. No changes are required from our customers, upgrades occur automatically for backup clients across supported operating systems.

Try Cloud Backup Solutions today for FREE – via a 30-day no-obligation and risk-free trial. Back up as much as you need, review the pricing in an easy to see and automatically invoiced format after your 30 days, with the option to cancel after your free trial and pay nothing!

* Whilst we do not plan to increase prices, we always reserve the right to do so – we are subject to foreign exchange fluctuations and increasing costs of infrastructure. Any such increases would be announced with at least one months notice.

Cloud Backup Solutions – Code42 CrashPlan for Home to be discontinued

Over the past week or so, we’ve received a few enquiries about the recent announcement by Code42, and whether their decision to withdraw their CrashPlan for Home offering will affect us or our customers.

We believe this will strengthen our position in the South African marketplace. With Code42 focusing more on business and enterprise, of which we are the latter, the PROe product will receive more focus and attention. This will likely mean new functionality and potentially more frequent release cycles.

One of the key benefits of CrashPlan for Home was the free “Backup to friends” feature, which allowed remaining hard drive space on a friend’s computer to be used as a backup destination. Inherently risky, especially in the modern times of ransomware. In the event of infection, not only would your friend have their entire computer data encrypted, your backup would also be gone.

Our solution provides a number of benefits to our customers here in South Africa, including but not limited to:

– Enterprise class software and support

– Fast recovery with multiple options – restore to exiting devices, other devices, or for smaller files, via our web dashboard

– Strong encryption – your data is protected before it even leaves your computer

– Compression and deduplication of your data – only pay for what you store

– Excellent personal levels of technical and sales support

– Compliance with the POPI act

– Your backed-up data is unaffected by viruses or ransomware and can be restored to any previous point-in-time

– Fair pricing – benefiting home users up to our enterprise customers

Our results speak for themselves. 100% of our customers that have backed up their data to our South African dedicated cloud have been able to restore their data, recover from data or physical device theft, recover from the effects of viruses, trojans, malware or ransomware/cryptolocking.

Our distributor/reseller program has proven to be very successful for a number of small businesses here in South Africa.

We are offering a 10% lifetime discount on new account signups for the rest of September. Use offer code SEPT2017 to activate this when signing up for our no-obligation 30 day free trial.

Cloud Backup Solutions – Protecting against WannaCry ransomware

Most people will probably have heard of the new WannaCry ransomware that was released on 12th May 2017. It affected major systems across the world, spreading at a phenomenal rate and even affected the National Health Service in the UK.

It was quickly closed down through the simple registration of a domain name by a security researcher – kind of “kill switch” – but now version 2 is doing the rounds.

Your entire hard drive data is encrypted and you are prompted to send $300 worth of bitcoins to the people who wrote the ransomware.

The simplest way to protect your computer against infection of any sort is two-fold:

  • Always run a good quality and recognised antivirus software product and ensure your firewall is enabled
  • Stay up to date with your operating system security patches and updates

But there is a third level of protection that is unfortunately, sorely and regularly overlooked: BACKUPS.

WannaCry is being hailed as a wake-up call – we all need to be aware of the dangers of cyber crime.

People usually don’t think about backups until they’ve already experienced a problem. We see this time and time again with our customers – they come to us with an unfortunate story of data loss or even worse – perhaps financial or business impact as a result of trojans or viruses.

Cloud Backup Solutions provides 100% protection against viruses, trojans, ransomware or otherwise. Because your data is encrypted and compressed before backup, our servers are not vulnerable. In addition to this, with our default configuration, new or changed data is backed up within a 15 minute window.

What this means is that at any point, it is possible to go back to a point in time and restore the data. So in the event of some virus infection or even ransomware, you clean or reinstall your computer, and then restore the data from a known period before your computer was affected.

We can protect your data – and we have many customers that can attest to our incredible levels of support and guidance in the event that a restore is required – via multiple methods – web-based, through the backup application, or in a worst-case scenario with a lot of data, via an external hard drive. And we’re a lot more cost-effective t

Sign up today for a free, 30 day, no obligation trial. We guarantee you won’t be disappointed.

Cloud Backup Solutions – Trends

We’ve seen some interesting trends this year so far on the Cloud Backup Solutions platform.

Firstly, a lot more new customers are signing up for our service. In particular, larger companies are realising the benefits of having a Cloud Backup Solution situated in South Africa. Not only does this allow them to be compliant with the POPI act and ensure that no personal information is transmitted across South Africa’s borders, but it also provides the capability for fast and efficient local data recovery in the event of loss, failure or corruption. And no reliance on international transit links.

Secondly, a lot more of our customers are being caught out by so called “ransomware” – trojans and viruses that encrypt your data and then demand a release fee; thus holding you (and your data) hostage until such payment is made. And even then unfortunately, don’t decrypt files after payment leaving an additional hole in the pocket. Thankfully for our clients, our Cloud Backup platform is not susceptible to these (or any) types of infections, and they are quickly and simply able to restore data back from a previous point in time.

Lastly, it is clear that overall, awareness is growing. We receive a lot of enquiries. Sometimes these do not progress, but at least we have been able to provide education, background information and understanding, and perhaps those leads will return in the future. We do see an unfortunate number of customers signing up once data loss has already been experienced; a case of “closing the stable door after the horse  has bolted”. But, at least they are now protected for the future.

By signing up for our encrypted, secured, compression and de-duplication enabled service, individuals and companies are able to protect their data 100%, with immediate restore capabilities, no contracts, monthly billing and great support. We provide a 30 day, no-obligation free trial. Back up as much as you need to, and click continue or cancel in your first invoice email. It’s really as simple as that. We also now offer debit order through SagePay.

Cloud Backup Solutions – Yet Another Upgrade

The Cloud Backup Solutions platform was successfully upgraded at the weekend to version 4.3.5.2.

Following our upgrade last week to version 4.2.1.8, we were committed to ensuring that the latest available v4 features and functionality are available to our customers.

Of note, this includes:

– The CrashPlan app can now be installed separately for each user account on a single computer. This provides greater capabilities for backing up NAS devices via a Windows share.

– Support for dual-stack IPv4/IPv6 and all-IPv6 network configurations.

– New look-and-feel for the iOS CrashPlan mobile app (requires iOS8 or later).

– Security updates.

– Performance and stability improvements.

This will be the last major upgrade for a while until we have been able to perform further testing and development of our fully automated billing platform and the API.

Cloud Backup Solutions – Service Upgrade

The Cloud Backup Solutions platform has been successfully upgraded this weekend to version 4.2.

There are a large number of improvements to the platform overall, but of note, includes but is not limited to the following functionality improvements:

– We now support the Advanced Encryption Standard (AES), which offers another option for ensuring data is highly secure.

– Security updates.

– Performance and stability improvements.

– Better handling of individual files selected for backup with large amounts of metadata (over 1 MB per file).

Once all our customer devices have automatically upgraded to the latest version of the backup application, we will be enabling the AES 256-bit encryption method across the board, providing even more security of our customers data.

Continual Improvement

As our service grows we are committed to ensuring that the platform remains stable. Our customer base regularly benefit from being able to restore their files and folders in emergency situations, confident in the knowledge that their data is encrypted, secure and safe in our cloud.

Case Study – Don’t fall victim to data loss!

A customer of ours was recently victim to a dreadful ransom-ware virus, that rendered their business server unusable. Their only option was to pay US$500 or restore from their backups.

Thankfully, Cloud Backup Solutions backed-up data cannot be affected by ransom-ware viruses, trojans or any other sort of malicious computer bugs, and we were quickly and easily able to guide our customer through restoring all their data from a previous known safe point once the server had been fully formatted and reinstalled.

Cloud Backup Solutions – Serious About Security

Our Cloud Backup service uses 448 bit blowfish encryption locally on your computer to ensure that your files are encrypted prior to transmission over a TLS secured connection to our cloud servers.

Additionally, because we are serious about security, the Cloud Backup Solutions website is now 100% secured by SSL. This means that even the limited data that is submitted through our site is secure and cannot be intercepted. Our Envisage Solutions website is also now 100% secured.

As one of the leading Cloud Backup services in the South African market, our primary concern is that of our customers data. We go to great lengths to ensure that we are hosted in leading-edge bio-metrically secured facilities with redundant power and network to complement our resilient cloud backup server configurations.

What would you do in the event of data loss? Business and financial spreadsheets. Documents. Photos of the kids. Emails. Irreplaceable data. We protect a vast number of computers in our customer accounts. All of them 100% secure. 100% safe. 100% recoverable. *

Try our service today for FREE. Use it for 30 days. Back up as much as you wish. Only pay your first invoice issued at the end of the free trial should you wish to continue, making use of the convenient email-based links to advise us if you wish to continue or cancel. We make no assumptions.

* Assumes that at least the initial full backup has completed

Cloud Backup Solutions – World Backup Day 31st March

Have you heard about World Backup Day 31st March?

It’s the one day in the year when you can pledge to ensure that your critical files and folders are backed up. There is a really good website at www.worldbackupday.com where you can find out more information, guides, offers and more.

Cloud Backup Services are promoting World Backup Day 2014 to their customers and offering a 5% lifetime discount on any new accounts during the remainder of March that sign up using the use the signup code WORLDBACKUPDAY.

What would you do if you did not have a backup of your data?

Follow @WorldBackupDay on Twitter and like their page on Facebook and make your pledge to back up your files – there is no need to wait until 31st – you can sign up for your free trial of our service today – don’t forget the signup code!