09 Sep

Stability and Support Update – Cloud Backup Solutions

With the recently-deployed v7 update to both our cloud server environment and the client application, all previous stability issues have been resolved. There was an issue with the previous version v6 that used Jetty web server, but this has been removed and is no longer required.

Code42 Support Announcement for macOS Catalina

Code42 will fully support macOS Catalina following its general availability with an updated 7.x version of the Code42 app. Versions prior to 7.x will not be updated to support macOS Catalina and may cease to function. 6.x versions will not receive updates to support Catalina.

To ensure continued functionality of Code42, please wait to upgrade macOS to Catalina until Code42 releases a certified 7.x version. Availability of the certified 7.x version will be announced via the Code42 Community through the regular release process.

Targeted Support Timing

  • macOS Catalina support for Code42 Cloud customers:
    • Code42 is targeting certified support in Code42 Cloud environments for macOS Catalina within 30 days of its general availability. 
    • Code42 will release a new version of the Code42 app in order to support macOS Catalina.
  • macOS Catalina support for on-premises customers:
    • Code42 is targeting certified support in on-premises environments for macOS Catalina within 60 days of its general availability. 
    • Code42 will only release updates for 7.x versions of the Code42 app to support macOS Catalina.

Updated communication will be sent when Code42 certifies full support for macOS Catalina.

Code42 Supported Platforms and Web Browsers

With few exceptions, Code42 authority and application software supports operating systems through the end of an OS vendor’s extended support date.

Please ensure that you are updating your operating systems to remain on supported versions.

Recently Unsupported

Recently unsupported Code42 app operating systems: 

  • Red Hat Enterprise Linux 7.4 — End of support date of August 31, 2019 

Recently unsupported Code42 authority operating systems:

  • Red Hat Enterprise Linux 7.4 — End of support date of August 31, 2019

The upcoming end of support

Upcoming end of support dates for Code42 app operating systems:

  • macOS Sierra 10.12 — Anticipated end of support date of September 2019*
  • Windows 7 Service Pack (SP1) — End of support date of January 14, 2020 
  • Windows 10, version 1709 — End of support date of April 14, 2020
  • Red Hat Enterprise Linux 7.5 — End of support date of April 30, 2020

The upcoming end of support dates for Code42 authority operating systems: 

  • Red Hat Enterprise Linux 8.0 — End of support date anticipated November 7, 2019 **
  • Windows Server 2008 R2 — End of support date of January 14 2020
  • Red Hat Enterprise Linux 7.5 — End of support date of April 30 2020
  • Red Hat Enterprise Linux 6.10 — End of support date of June 30 2020

The upcoming end of support for web browsers:

  • Internet Explorer 11 — End of Support January 14, 2020 (to coincide with EOS for Windows 7 and Windows Server 2008 R2)

* Dependent on typical Apple end of support policies following the release of macOS Catalina.

** Red Hat Enterprise Linux (RHEL) 8.0 is a minor release with a six-month life cycle. We will support version 8.0 until the Extended Update Support (EUS) version 8.1 is released and Code42 is certified to support it. Code42 will support EUS versions of RHEL 8.x going forward.

Upcoming Support

Upcoming Supported Code42 app operating systems

  • macOS Catalina per the release schedule outlined at the beginning of this message
  • Red Hat Enterprise Linux 7.7 — Q4 2019