I’ve forgotten my username and/or password

If you have forgotten your username – which is usually your email address – please send an email to support@cloud-backup.co.za – the same applies if you have forgotten your password.

To reset the password for a known username please refer to your initial welcome email to access the web-based portal and click “Forgot your password” to be sent a reset link.

If this does not work we can generate a new password for you.