How do I sign up for debit orders?

Our debit order service is provided by SagePay and collections are processed by FNB.

Please either access our convenient online electronic version of the debit order form or download the debit order mandate, sign, scan and email it to support@cloud-backup.co.za.

Your invoices should continue to be paid by EFT or card payments until your invoice email reflects that it will be collected by debit order.

Can I overpay?

Should you wish to make a larger payment to add credit to your account this is certainly possible, and welcomed to keep your account in good standing.

In this instance, your credit will be used to pay future invoices, and you will receive an invoice for your records that reflects payment in full.

How do I pay by card?

We accept most major debit and credit cards. Payments are made through PayFast, one of the leading South African payment processors.

A customised link will be present in your invoice to capture the relevant invoice and payment amount information.The card payment link is here.

What payment methods do you accept?

We accept:

  • EFT or cash payments into our bank account with First National Bank (FNB)
  • Debit or credit card payments via PayFast
  • Debit order via SagePay – download the mandate form  then sign, scan and return it to support@cloud-backup.co.za

In all cases, our most up-to-date details are included on your latest invoice, along with a customised link to make a card payment.